About This Page
This page provides general information to help our customers understand the consumer rights that apply when shopping at Super Indian Grocery. It is intended purely as an easy-to-understand overview and is not legal advice. If you have a specific concern about a purchase, or you need advice about your legal position, we recommend speaking with a qualified legal professional or contacting the Australian Competition and Consumer Commission (ACCC) or Consumer and Business Services (CBS) in South Australia.
Consumer Guarantees
The Australian Consumer Law (ACL) automatically gives consumers a set of guarantees whenever they buy products from a business in Australia. These guarantees apply regardless of any store policy, receipt wording, sign, or anything written on this website, and they cannot be taken away or reduced by a business. In other words, your rights under the ACL exist independently of Super Indian Grocery's own policies and continue to apply every time you shop with us.
Acceptable Quality
Products sold in-store are expected to be of acceptable quality. This generally means they should be safe to use or consume, durable enough for how they are ordinarily used, free from defects, and fit for the purposes a reasonable consumer would expect from that type of product. For groceries, this includes an expectation that packaged and fresh food items are safe and suitable for consumption when purchased within their use-by or best-before guidance.
Products Matching Description
Products should match any description given for them, whether that description appears on the packaging, on a shelf label, in a display, or is given to you verbally by our staff. Where a sample or demonstration item is shown, the product you receive should match that sample or demonstration in all material respects.
Major Failures vs Minor Failures
Not every problem with a product is treated the same way under the ACL — the law distinguishes between major failures and minor failures. A major failure is a serious problem, such as a product that is unsafe to consume or use, or that would not have been purchased by a reasonable consumer had they known about the problem beforehand. A minor failure is a less serious issue, such as a small packaging defect or cosmetic imperfection that does not affect the safety or usability of the product.
Remedies: Repair, Replacement or Refund
Where a product has a major failure, you can generally choose the remedy you prefer — a repair, a replacement, or a refund. Where a product has only a minor failure, the business is generally entitled to choose how to fix the problem, and this is typically done through a repair or replacement, provided this is carried out within a reasonable time. If you believe a product you have purchased from us has a fault, please bring it, along with your proof of purchase where possible, to the store so our staff can assist you.